Ace Security Services has been in operation for over twelve years, during which time we have grown ten-fold and gained valued experience which is evident in the quality security provision we provide. Our ongoing ISO 9001:2000 registration also ensures our clients of an ever improving service. Our team consists of fully vetted security officers who work well in a retail or site security setting. We have provided many past and present clients with the peace of mind that their store or site is under the watchful eye of a trusted, insured and reliable company, 24 hours a day, 7 days a week. We are more than confident that we can meet your highest standards and to this end, if you would like to discuss your security requirements please do not hesitate to contact our Operations Manager, Mr Ken Williams. OUR POLICY The quality policy defines the Ace Security commitment to service quality and customer satisfaction. It is fully endorsed by Management and Directors and is on prominent display in the office. It is the policy of Ace Security to consistently meet the needs and expectations of its customers by providing services which as a minimum, conform to specified (including Statutory and Regulatory) requirements, which are individually documented. Through the management review process, Quality Objectives are established and monitored. The overall company objective is to ensure the continual improvement of its Quality Management System. These objectives will include specific objectives in the following areas: · Compliance with relevant regulatory standards. · Targets for repeat custom. · Improvements in the effectiveness of the quotation process. · Staff turnover. · Product development and improvement. · To maintain our ISO 9001:2000 certification. · To achieve increased customer satisfaction. · To be viewed by our customers as a supplier that is flexible, responsive and easy to do business with. To this end, Ace Security maintains a Quality Management System that complies with the requirements of ISO 9001:2001. Through customer feedback and the use of trend analysis, the company endeavours to maintain a culture of continuous improvement of its services, people and processes. ACE security services prides itself on a second to none service, providing store detectives and fully uniformed security officers of the highest standard. All our security officers are vetted for a period of ten years prior to being offered provisional employment, the check on employment history and character is thorough and fully recorded. Our officers then undergo a two day training induction course before any placement. The course is S.I.T.O based and covers every aspect of security from health and safety to emergency instructions. ABOUT OUR SECURITY PERSONNEL All our security officers are vetted for a period of ten years prior to being offered probationary employment. The check on the employment history and character is thorough and fully recorded. They also must undergo a two day induction training course. The course is SITO based and includes every aspect of security provision and Health & Safety training. Each security officer receives at least one day on-site training. All officers wear a distinguishable uniform and carry a company identity card with full name and contact details clearly visible. INSURANCE ACE SECURITY SERVICES (UK) Ltd. have full insurance cover for all aspects of the industry. Details are available on request. QUALITY ASSURANCE We operate a quality system throughout the company; are accredited to BS EN ISO 9001: 2000, and provide security services in line with the requirements outlined in the British Standard Code of Practice BS 7499. We operate security screening of personnel employed in a security environment. We are committed to maintaining high standards of Health & Safety in all aspects of our operation. CONSTRUCTION SITES AND DEMOLITION Ace Security Services have completed and still secure a number of major contracts in and around the Merseyside area. A site survey is completed upon initial inspection of the site and our company Health & Safety policy is strictly adhered to. Our client list includes: · W F Doyle & Co Ltd · Bagnall Group · Oldham Brothers · Church Street Demolition · Albert Brothers · W F Forshaw Ltd · B & B Dismantling · Unique Homes Ltd · Knowsley MBC · D S M Demolition · Core Utility Solutions · Sefton Council · Liverpool City Council RETAIL Ace Security Services prides itself on a second to none service, providing store detectives and fully uniformed security officers of the highest standard. Some of our past and present clients include: TASKERS DIY SUPERSTORES (AINTREE AND WAVERTREE) BENT’S GARDEN CENTRE – WARRINGTON RIVERSIDE HOUSING CHOICE QUOTE INSURANCE HITCHENS (Littlewoods) SOMERFIELD STORES ERIC G MILTON JEWELLERS